Question 1

Are appraisals and evaluations free of charge?

Accepted Answer

In-store appraisals are free of charge. Please feel free to come to the store. For on-site appraisals, we will charge 5,000 yen for the Chuetsu region and 10,000 yen for the Joetsu and Kaetsu regions as a travel fee. However, if you sell an item, the travel fee will be free. So, if you are unsure whether to sell or not, we recommend that you first send us a free online appraisal or LINE appraisal to see what kind of items you have, and then understand and agree on the approximate amount before coming to the store for an on-site appraisal.

Question 2

This is my first appraisal request and I am a bit nervous. Will it be okay?

Accepted Answer

Please rest assured, our appraisers will provide a detailed explanation of each item. Please feel free to contact us with any inquiries.

Question 3

Can I pay immediately after purchasing?

Accepted Answer

If you are satisfied with the valuation price, we will buy it from you on the spot in cash.
Bank transfer is also possible.

Question 4

Is there anything else I need besides the item to have it appraised?

Accepted Answer

If you have the box that the item came in or the appraisal certificate, please bring them along. This may increase the appraisal value. In order to be satisfied with the appraisal value and purchase the item, we will ask for your identification in accordance with Article 15 of the Secondhand Goods Dealings Act. Please bring something that can prove your identity, such as a driver's license.

Question 5

Can I buy any items?

Accepted Answer

Please contact us with any item. There are many cases where items that customers think have no value are sold for a higher price. Please contact us before disposing of the item.

Question 6

Is your business trip area limited to Niigata Prefecture?

Accepted Answer

We generally do this within Niigata Prefecture, but if you have a large number of items, we will come to you. Please contact us.

Question 7

I'm moving house so I want to get rid of some things but I don't know what people will buy. What should I do?

Accepted Answer

Please feel free to contact us when you are moving or sorting your belongings. If you send us pictures via our online or LINE assessment, we will be able to tell you what you have, which will make the process smoother. Please feel free to use our services.

Question 8

Can you also provide an appraisal for inheritance?

Accepted Answer

We also provide appraisals for inheritances. We have done many appraisals for inheritances so far and can respond to various inquiries, so please feel free to contact us.

Question 9

Please tell me about your store's track record.

Accepted Answer

Founded 70 years ago, our shop in Nagaoka has been in business for three generations. We are members of the Tokyo Art Club and Osaka Art Club, which have strict screening procedures, and of course we are also members of the Niigata Art Dealers Association. We also participate in various other markets and auctions, and are proud to be trusted by other dealers. We are confident in our ability to judge art and antiques, so please consult Wakeido if you have any questions about fine art or antiques.

Question 10

I think it's probably a valuable antique, but there's a piece missing. Can you put a price on it?

Accepted Answer

We will carefully appraise even damaged or scratched items. Please feel free to contact us.

Question 11

I noticed that my grandfather's Japanese sword was covered in rust. Is it difficult to buy it?

Accepted Answer

We can purchase Japanese swords even if they are rusty. Please feel free to contact us. Some people sharpen their swords themselves, but this can ruin the shape of the sword and make it less valuable. Please contact us without removing the rust.

Question 12

I have a lot of belongings from my grandfather in the storehouse. It would be difficult to assess each one by looking at the pictures, so would you be able to come and take a look?

Accepted Answer

We can also help you organize your storehouse or warehouse. If you have a lot of items, it can be difficult to take pictures. Please call or email us directly. We will come to you and help you.

Question 13

Is there parking available?

Accepted Answer

Yes, we have free parking, so please feel free to come and visit us.

Question 14

Can I get an in-store appraisal without making a reservation?

Accepted Answer

We cannot appraise an item without someone to view it. We recommend that you make a reservation by phone or email before coming to the store.

Question 15

Can I return items that I have sold after purchasing them?

Accepted Answer

If you request an on-site purchase and sell an item, we will return the item to you within 8 days from the date the purchase procedure is completed.

Question 16

Is there anything I need if I am selling something for a friend, acquaintance or family member?

Accepted Answer

You will need a letter of attorney from the owner of the item being sold, as well as copies of identification (such as a driver's license) for the owner and the agent.
We can prepare a power of attorney for you, so please contact us.

Question 17

I don't use LINE, but can you still provide an image appraisal?

Accepted Answer

We also provide image appraisal via email. For details, please check the details of image appraisal.

Question 18

Will you protect my personal information and privacy?

Accepted Answer

We will strictly protect your personal information and confidentiality in accordance with our personal information protection policy. Please feel free to contact us.

Question 19

I don't like it when I get pushy sales calls or emails after an appraisal.

Accepted Answer

After the appraisal, we will not make any sales calls or emails. Please feel free to contact us.

Question 20

Why do you need my address and name for image and LINE appraisals?

Accepted Answer

Although it is rare, there are people who take pictures of things that do not belong to them and send the images, which can cause trouble later. For this reason, we ask for your address and name. Thank you for your understanding.

If you are looking to buy art and antiques in Niigata Prefecture

Frequently asked questions

Frequently asked questions